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It is possible to return a product by filling out the following form:

Return form

RETURN AND REFUND POLICY

The Customer has the right to return the ordered product to the Service Provider complete and undamaged within 14 working days. 17/1999 on contracts concluded between the Distance Persons. (II. 5.) Pursuant to the government decree, the costs of the return are borne by the Buyer. The Service Provider is obliged to return the value of the goods to the customer within 30 days from the receipt of the package. The 14 working day period for cancellation starts from the day the customer received the package. The right of withdrawal can be exercised without giving reasons.
In case of cancellation, the consumer is solely responsible for the cost of returning the product.

Information on the consumer's right of withdrawal

As a consumer, the Civil Code 8:1. According to § 1, point 3, only a natural person acting outside the scope of his profession, independent occupation or business activity is considered, so legal entities cannot use the right of withdrawal without justification!

45/2014. (II. 26.) According to § 20 of the Government Decree, you have the right to cancel without giving reasons. The consumer has the right of withdrawal

1. a) in the case of a contract for the sale of a product
2. aa) the product,
3. ab) when buying and selling several products, if each product is delivered at a different time, to the last delivered product,

it can be exercised within the deadline starting from the date of receipt by the consumer or a third party indicated by him, other than the carrier, which deadline is 14 days.

The provisions of this clause do not affect the consumer's right to exercise the right of withdrawal specified in this clause during the period between the date of conclusion of the contract and the day of receipt of the product.

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer covering the conclusion of the contract.
Declaration of withdrawal, exercise of the consumer's right of withdrawal or termination

45/2014, the consumer (II. 26.) You can exercise your right guaranteed in § 20 of the Government Decree by means of a clear declaration to this effect, or by using a sample declaration that can also be downloaded from the website.
Validity of the consumer's declaration of withdrawal

The right of withdrawal shall be deemed to have been asserted within the deadline if the consumer sends his statement within the deadline. The deadline is 14 days.

The consumer bears the burden of proving that he exercised his right of withdrawal in accordance with this provision.

The Seller is obliged to confirm the consumer's declaration of withdrawal on an electronic data medium after its arrival.
Obligations of the Seller in case of cancellation by the consumer
The Seller's obligation to refund

If the consumer is the 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree, the Seller shall refund the full amount paid by the consumer as compensation, including the costs incurred in connection with the performance, such as the delivery fee, no later than fourteen days after becoming aware of the withdrawal too. Please note that this provision does not apply to additional costs caused by choosing a mode of transport other than the least expensive standard mode of transport.
Method of the Seller's refund obligation

45/2014. (II. 26.) In case of withdrawal or termination in accordance with § 22 of the Government Decree, the Seller will refund the amount due to the consumer in the same way as the payment method used by the consumer. Based on the express consent of the consumer, the Seller may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Seller is not responsible for delays due to a wrongly and/or inaccurately provided bank account number or postal address by the Consumer.
Additional costs

If the consumer specifically chooses a mode of transport other than the least expensive usual mode of transport, the Seller is not obliged to reimburse the resulting additional costs. In such a case, we are obliged to refund up to the indicated general delivery charges.
Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the product or has proven beyond doubt that he has returned it; of the two, the earlier date must be taken into account. We are unable to accept items sent by cash on delivery or by post.
In the event of withdrawal or termination of the consumer's obligations
Returning the product

If the consumer is the 45/2014. (II. 26.) In accordance with § 22 of the Government Decree, he withdraws from the contract, he is obliged to return the product immediately, but no later than within fourteen days from the notification of withdrawal, or hand it over to the Seller or to a person authorized by the Seller to receive the product. The return is deemed completed within the deadline if the consumer sends the product before the deadline.
Bearing the direct costs related to the return of the product

The consumer bears the direct cost of returning the product. The product must be returned to the Seller's address. If the consumer terminates the service provision contract concluded off-premises or between absent parties after the start of performance, he is obliged to pay the company a fee commensurate with the service performed up to the date of notification of the termination to the company. The amount to be paid proportionately by the consumer must be determined on the basis of the total amount of the consideration established in the contract plus tax. If the consumer proves that the total amount determined in this way is excessively high, the proportional amount must be calculated based on the market value of the services performed up to the date of termination of the contract. Please note that we are unable to accept a product returned by cash on delivery or by postage.
Consumer responsibility for depreciation.

The consumer is responsible for the depreciation resulting from use that exceeds the use necessary to determine the nature, properties and operation of the product.
The right of withdrawal cannot be exercised in the following cases:

The Seller specifically draws your attention to the fact that you may not exercise your right of withdrawal pursuant to Section 29 of Government Decree 45/2014 (II.26.). In the cases included in paragraph (1):

1. c) in the case of a non-pre-manufactured product that was produced based on the instructions or at the express request of the consumer, or in the case of a product that was clearly tailored to the consumer;
2. h) in the case of a business contract where the business visits the consumer at the express request of the consumer in order to carry out urgent repair or maintenance work;
3. j) with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
4. k) in the case of contracts concluded at a public auction;
5. l) with the exception of housing services, in the case of a contract for the provision of accommodation, transport, car rental, catering or services related to leisure activities, if a deadline or deadline for performance defined in the contract has been agreed;
6. m) with regard to digital data content provided on a non-material data carrier, if the business has begun performance with the express, prior consent of the consumer, and at the same time as this consent, the consumer has declared that he/she will lose his/her right of withdrawal after the commencement of performance.